Cookies Policy

A cookie is a small text file that a website asks your browser to store on your computer, phone or tablet. When you return, that file is sent back to us, which lets us recognise your browser, keep you signed in and remember the choices you have already made.

We also use technologies that work in a similar way: pixels in e-mails and on web pages, software kits inside our mobile apps, and storage built into your browser. Where this policy says cookies, it covers all of them.

We use cookies for four broad reasons:

• Running the site. Keeping you signed in as you move between pages, holding a game session open and carrying your cashier choices from one step to the next.
• Keeping accounts safe. Spotting unusual sign-in activity and supporting the age and identity verification we carry out as the holder of a gaming licence.
• Measuring and improving. Counting visits, recording errors and finding the points where a journey such as registration stops working as it should.
• Remembering preferences and messages. Storing your language and display settings and, where you have agreed to it, measuring how useful our advertising is.

Cookies that are strictly necessary are set as soon as you arrive, because the site cannot run without them. Everything else is set only if you agree in the cookie notice, and you may change your mind whenever you wish.

The table below is a summary. It uses the same four categories you will see in the cookie notice on the site, so you can match your choices to it.

Strictly necessary cookies

These keep the site working and your account protected. They hold your sign-in state, balance a load across our servers, remember which steps of a deposit or withdrawal you have completed, and support the security and verification checks we are required to run. They cannot be switched off from the cookie notice, because turning them off would stop the site functioning.

Performance and analytics cookies

These tell us how the site is used in aggregate: how many people visit a page, which pages are slow, where an error message appears and at which step a form is abandoned. We use the results to fix problems and simplify journeys. They are not used to build an advertising profile of you.

Functionality cookies

These remember the choices you make so you do not have to repeat them. Examples are your language, your preferred layout, whether game sound is on or off and whether you have already closed a notice. They also keep a live chat conversation attached to the right session while you move around the site.

Marketing cookies

These are set only with your consent. They help us measure whether a campaign reached the right audience, avoid showing you the same message repeatedly and recognise that a visit followed an advert. Where a partner is involved in delivering or measuring a campaign, the partners in use are listed in the cookie notice so you can accept or decline them individually.

You control every category except strictly necessary cookies, and you can adjust your choices at two levels.

In the cookie notice on our site

1. Open the cookie settings link shown in the footer of any page.
2. Turn each category on or off, or expand a category to see the individual purposes and partners within it.
3. Save your choices. They take effect straight away and are stored so the notice does not reappear on every visit.

In your browser or device settings

• Block or delete cookies for all sites, or only for this one, using the privacy section of your browser settings.
• Set your browser to clear cookies each time you close it, or browse in a private window so that cookies are discarded at the end of the session.
• Limit cookies set by third parties while allowing those set by the site you are visiting.
• On a mobile device, reset or restrict the advertising identifier in the system privacy settings.

Blocking non-essential cookies is a valid choice and does not affect your right to play. Blocking strictly necessary cookies, however, will stop parts of the site working.

• You may not be able to sign in, or you may be signed out when moving between pages.
• The cashier may not complete a deposit or withdrawal, because the steps are no longer linked to one session.
• Preferences such as language or sound will reset on every visit.
• Live chat may be unable to keep your conversation attached to your session.
• Faults will be harder for us to find and fix, as error reporting depends on analytics cookies.

Your safer gambling settings do not depend on cookies. Deposit limits, loss limits, session reminders, time-outs and self-exclusion are held against your account, so clearing or blocking cookies will not remove or weaken them. A self-exclusion registered through GamStop also sits outside this site and is unaffected by your browser settings.

We update this policy when the cookies we use change, when a new purpose is added or when the rules that apply to us are amended. The current version is always the one shown on this page, and the cookie notice lists the individual cookies in use at any given time.

If you have a question about this policy, want to understand a particular cookie or would like help changing your settings, write to us at support@casino-ice36.co.uk or use the live chat on the site. Questions about how we handle personal data more generally, including requests about your own data, can be sent to privacy@casino-ice36.co.uk.

Please include the e-mail address registered to your account with us so that we can match your message to the right record, and allow us a short time to look into anything that needs checking before we reply.