Bonus Terms and Conditions

These Bonus Terms and Conditions govern every promotional credit, free spins award, cashback payment, prize draw entry and loyalty reward offered to your account with us. They form part of our general Terms and Conditions, and by claiming or using any bonus you accept them.

Each individual promotion also carries its own rules, published on the page or in the message where the offer appears. Those rules set the figures that apply to that offer: the qualifying deposit, the wagering requirement, the game weighting, the bet limit and the time you have to use it.

Where the rules of an individual offer and this page disagree, the rules published with the offer apply to that offer. Where this page and our general Terms and Conditions disagree on a point about bonuses, this page applies.

Promotions are open to registered account holders aged 18 or over who live in the United Kingdom and whose account is in good standing. We hold a gaming licence and verify the identity, age and payment details of our customers, and we may complete those checks before a bonus is credited or before winnings from a bonus are paid out.

To claim an offer, all of the following must be true:

1. Your account is registered in your own name with accurate, current details. One person may hold one account, and one household, device or network connection may claim a given offer once, unless the offer says otherwise.
2. You have completed any identity, address or payment verification we have asked for.
3. You have opted in where opting in is required, entered the bonus code where one is given, and made any qualifying deposit using a payment method held in your own name.
4. You have claimed the offer within the period it is available and are not excluded from it by the eligibility notes published with it.
5. You are not self-excluded, taking a time-out, or registered with a national self-exclusion scheme, and you have not asked us to stop sending you promotional messages.

Some offers are made to selected customers only. An offer sent to you personally cannot be transferred to another account, and an offer shown on the site may not be available on every payment method, game or device.

How we count your wagering

A wagering requirement is the total amount you need to stake before bonus funds, or winnings from free spins, can be withdrawn as cash. The multiplier is published with the offer and is applied to the bonus amount, the qualifying deposit, or both, as the offer states.

Stakes count towards the requirement at a rate that depends on the game. Slots usually count in full, while table games, live dealer games and video poker count at a lower rate or not at all, because the house edge differs between game types. The weighting that applies, and the games left out of it, are set out in the rules published with each offer.

You can see how much wagering remains at any time in your account. Where your balance holds both cash and bonus funds, stakes are taken in the order described in the cashier, and winnings made from bonus funds are held as bonus funds until the requirement is met.

Bet limits while a bonus is active

While a wagering requirement is open, a maximum stake per spin, hand or round applies, together with a cap on the amount you can withdraw from that bonus. Both figures are shown with the offer. Bets placed above the maximum do not count towards wagering and may lead to the bonus and any winnings from it being removed.

Buying a bonus feature inside a game, covering most or all outcomes of a single round, and playing in a way designed to clear a requirement with little risk are not permitted while a bonus is active.

Expiry and forfeiting a bonus

Every bonus has a period in which it must be claimed and a period in which the wagering must be completed, both shown with the offer. When that period ends, the bonus and any winnings still tied to it are removed from your balance, and your own cash is unaffected.

You can ask us to remove an active bonus at any time through live chat or by e-mail. If you have already started wagering, or if you withdraw your cash balance while a requirement is open, the bonus and the winnings made from it are forfeited. Your own deposited funds remain yours to withdraw at any point.

Fair use of promotions

Promotions are intended for customers playing for entertainment. We may withhold, remove or void a bonus and any winnings from it in any of the following situations:

• Duplicate or linked accounts have been opened, or an account has been registered with details that are not your own.
• Stakes have been placed above the maximum stated with the offer, or play has continued on games excluded from the offer.
• The pattern of play is designed to turn bonus funds into cash with little or no risk to the balance.
• A group of accounts has claimed the same offer in a coordinated way.
• A deposit or withdrawal has been made through a payment method that is not held in your name.

Where we believe an offer has been deliberately misused, we may also restrict access to future promotions, close the account and recover amounts already paid out. Our decision on this is based on the account activity we hold, and you may raise it with us through our complaints process.

We may add, change or end a promotion at any time, and we will publish the current version of each offer on the site. Where an offer is displayed with an obvious error, or a technical fault credits a bonus or records wagering incorrectly, we may correct the position and void the affected bonus and any winnings from it.

If anything on this page is unclear, or you want to check how a particular offer applies to your account, contact us on live chat or e-mail support@casino-ice36.co.uk. Questions about a specific promotion can also go to promotions@casino-ice36.co.uk. A complaint about a bonus decision is looked into under the process set out in our general Terms and Conditions.

Gambling is for adults aged 18 and over. You can set deposit limits, take a time-out or self-exclude from your account settings at any time, and promotional messages stop while any of those are in place. GamStop lets you self-exclude from licensed online operators in Great Britain in one step. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.