About Ice36 Casino

This page sets out who we are, what you will find in our lobby, and the standards we hold ourselves to. It also explains the practical steps we take to protect your account and your money.

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Who we are

Ice36 Casino is an online casino for players in the United Kingdom. We run one site, in English and in pounds sterling, with slots, live dealer tables and jackpot games from established studios. Games run in your browser on desktop and mobile, so there is nothing to install.

Slots: three-reel classics through to multi-line titles with bonus rounds and free spins.
Live dealer tables: roulette, blackjack, baccarat and game shows streamed in real time.
Jackpot games: prize pools that build across play until they are won.
Software table and card games: for players who prefer their own pace.

Rules, stakes and return-to-player figures sit in each game's own help screen.

What we stand for

Four commitments shape how we run the site.

Fair play. Outcomes come from random number generators tested by external testing houses, and every game's rules are published before you stake.
Fast payouts. Once your account is verified, we send withdrawals as quickly as your chosen method allows, within the timescales shown in the cashier.
Safer gambling. Limits, time-outs and self-exclusion are in your account at all times, and we never ask you to justify using them.
18+ only. We check age and identity, and any account opened by someone under 18 is closed and their stakes returned.

We hold a gaming licence and verify accounts before money leaves them.

How we look after players

Account verification

Before your first withdrawal we ask for proof of identity, address and the payment method used. Documents upload straight into your account, and the KYC check is handled within the timescale shown there.

Secure payments

Deposits and withdrawals use the methods listed in the cashier. Payment details are encrypted in transit, player funds are kept separately from our operating money, and withdrawals return to the method you deposited with wherever that is possible.

Support at any hour

Live chat is open around the clock from any page, and e-mail reaches us at support@casino-ice36.co.uk. If a complaint cannot be settled straight away, we tell you who is looking into it and when to expect an answer.

Safer gambling and where to get help

Most players stop when they planned to; if that changes, the tools are in your account.

Deposit limits you set yourself; reductions take effect immediately.
Time-outs for a short break from play.
Self-exclusion for a longer block, with marketing stopped as well.
Reality checks and session history so you can see time and spend.

Free, confidential advice is available from GambleAware, GamCare and the National Gambling Helpline. GamStop blocks you from every online gambling site licensed in Great Britain with a single request. None of this affects a withdrawal you are owed.