Ice36 Casino Mobile App: Android and Apple Apps for UK Players

There are two builds of the app, one for Android and one for Apple. Both are free, and both open on the same account as the desktop site, so there is nothing to set up twice. If you already play with us, your username and password are all you need.

1. Open our site on the phone you want to play on

   Use the browser on that device, so the app you are offered is the right one for it.

2. Pick the build for your device

   Android phones and tablets take the Android app. iPhones and iPads take the Apple one.

3. Let the device finish the install

   Approve the usual prompts your phone shows and give it a moment to finish on a normal connection.

4. Sign in and carry on where you left off

   Your balance, your deposit limits and your verification status are already there. If you are brand new, you can open an account in the app in the same few fields.

The app is built to do everything the desktop version does, rather than offer a cut-down version of it. That means the full library of over 1,000 games from more than 30 providers, the cashier, your account tools and a way to reach us without leaving the app.

• The whole game library: classic and video slots, blackjack, roulette, baccarat, video poker, craps, progressive jackpots, scratch cards and crash games
• Our live casino, with real-time blackjack, roulette, baccarat, poker and live game shows run by professional croupiers
• The cashier, for paying in and for requesting a payout
• Account management: deposit limits, play limitations, your Balance page and document uploads
• Customer support, available around the clock

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Promotions follow you too. The Daily Picks section shows offers based on the current state of your account, and the Prize Twister can hand out bonuses or free spins as prizes during eligible promotions. Both sit in the app exactly as they do on desktop.

If you would rather keep your phone storage free, you do not have to install anything. Our site is built for mobile screens, so you can open it in your browser, log in and play from there. Some players use the browser on a tablet and the app on a phone; either way it is the same account and the same cashier.

Game availability can differ by location: some titles are removed or temporarily unavailable in a given place because of regulatory requirements or a decision by the game provider. That applies to the app and the browser alike, so what you see in one you see in the other.

The mobile cashier takes the same methods as desktop, including Apple Pay, which is handy on a phone because you confirm with your device rather than typing card details. The minimum deposit is £10. Cards and e-wallets are credited instantly, so you can be in a game seconds later.

A few method-specific points worth knowing before you tap anything. Skrill deposits start at £20 and we charge no fee on them. Neteller is free of charge in both directions. Paysafecard vouchers come in £10, £25, £50 and £100 values, and you can combine up to ten of them for a single payment. Card deposits need a 16-digit international card in your own name, matching the personal details on your account.

The tools that keep your play where you want it are all in the My Account section of the app, which matters on mobile because a phone is always to hand. You can cap what you pay in, take a short break or step away for longer, and you can do it in the moment rather than waiting until you are back at a computer.

Self-exclusion can be applied to any other account you hold under the same licence, and once it starts, gambling and deposits are blocked and marketing material stops. Removing you from every mailing list can take up to 24 hours. If you want it extended indefinitely, our support team will set that up for you.

Gambling is entertainment and the money you stake is genuinely at risk, so set your limits for the budget you can comfortably lose. We publish guidance on spotting the signs of problem gambling and on reaching non-profit organisations that offer free, confidential help.

Verification is one of the things a phone is genuinely better at: you can photograph a document and upload it in the same minute. Send everything through the Upload Docs page in the My Account area, which is the only route we accept documents by. Anything emailed or sent through chat has to be uploaded there anyway, so going straight to that page saves you a round trip.

• Photograph in good light, with all four corners of the document in frame
• Check the detail is readable before you upload, especially names and dates
• Make sure the name and address on your account match the documents you send
• Get it done early, so your first payout is not waiting on paperwork

We verify identity before a first withdrawal. Once your account is verified, payout processing typically takes a few hours on our side, after which the time depends on the method: e-wallets including PayPal in 1-3 days, cards in 2-5 days, bank transfers in 3-7 days.

Every transaction you make in the app is protected by SSL encryption, and the personal details you give us are treated as confidential and are not sold or passed to third parties. We also publish an information security statement setting out how we handle that side of things.

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Ice36 Casino is licensed and regulated in Great Britain by the Gambling Commission under account number 39326. Playing with us is 18+ only, on the app and in the browser, and we verify every account before the first withdrawal.

Support sits inside the app, so you do not have to go hunting for it mid-session. Our team is available 24/7 by live chat, email and telephone, and agents work in English and Danish. Telephone calls are digitally recorded.

Live chat is usually the quickest route on a phone, and it is also where you go for the account requests that are not self-service: cancelling an active bonus, asking us to block further bonus offers, or extending a self-exclusion. If a bonus or free spins you expected have not appeared, get in touch before you place any bets and we can credit them.