Ice36 Casino Withdrawal: How to Cash Out Your Winnings

A payout at Ice36 Casino moves through two stages: we process the request at our end, then your bank or wallet provider moves the money. Knowing which stage you are in tells you whether to sit tight or get in touch.

1. Make sure the money is in your real balance

   You can ask for a withdrawal while a bonus is running, but the whole bonus balance has to be cancelled before the payout goes through. Check what is real money and what is bonus money before you start.

2. Open the cashier and choose Withdraw

   Pick the method you want the money sent to from the ones available on your account.

3. Enter the amount

   The minimum for UK accounts is £20. If you are using a bank transfer, the minimum is £50.

4. Complete your verification

   We verify your identity before your first withdrawal. Documents are accepted through the Upload Docs section of My Account and nowhere else, which keeps your paperwork in one secure place.

5. We process the request

   For verified accounts, processing typically takes a few hours. Nothing more is needed from you at this point.

6. Your provider delivers the funds

   From there it is 1-3 days for e-wallets, 2-5 days for cards and 3-7 days for a bank transfer.

The table below shows the arrival window for each route and the smallest amount you can send that way. The windows start once we have processed your request.

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Bank transfers are the only route with a charge attached: transfers below £500 carry a £10 fee, so a £200 payout by bank transfer lands as £190. Send £500 or more and the fee does not apply. Skrill withdrawals carry no fee and no maximum limit, and Neteller deposits and withdrawals are free of charge.

£20 is the floor for UK players on every method except bank transfer, which starts at £50. Below those figures the cashier will not let the request through, so it is worth letting a small balance build rather than trying to send £15.

At the other end, there is no monthly cap on how many withdrawals you make and no win limit on what you can take out. A big result on a slot or a live table is yours to withdraw in full. Skrill in particular has no maximum limit on a payout. Where a per-transaction figure applies to your chosen method, the cashier shows it when you enter the amount.

The same balance behaves differently depending on the route you choose. Here is how a £300 request, and a larger one, work out with the real figures.

If you were planning two £300 bank transfers in the same week, one £600 transfer saves you the £10 charge twice over. There is no limit on the number of withdrawals you make, so splitting a balance is fine as long as each request meets the minimum for its method.

We check your identity before the first withdrawal leaves your account. That is a licensing duty and it protects you as much as us: it keeps your winnings tied to you and makes sure nobody else can move money out of your account.

Send everything through the Upload Docs section of My Account, which is the only channel we accept documents on. Once your account is verified, later payouts need no repeat paperwork and processing typically takes a few hours.

• We are licensed and regulated in Great Britain by the Gambling Commission under account number 39326.
• SSL encryption protects every transaction you make with us.
• Your personal details are treated as confidential and are not passed to third parties.
• Accounts are for over-18s only, and we verify identity before the first withdrawal.

Getting verified early is the single best thing you can do for a fast payout. Upload your documents when you open the account and your first withdrawal will not wait on them.

An active bonus does not block a withdrawal, but it does have to be given up first. The entire bonus balance, including any winnings built up while the bonus was active, is cancelled when you withdraw. Your real balance is untouched.

Say you hold £120 in real money and £40 in bonus funds, and you request £100. The £100 goes off to be processed and the £40 bonus balance is cancelled along with it. If that withdrawal is later reversed, the cancelled bonus is not added back, so weigh up the bonus balance before you press the button. You can also cancel a bonus yourself at any time through customer support. If a bonus is ever re-added after cancellation, it comes back with the full wagering conditions, whatever you had already played through.

If you would rather keep your balance simple and never have a bonus to cancel, ask customer support to block your account from receiving bonuses. We will set that up and your withdrawals then involve real money only.

Most delays come down to one of a handful of things, and all of them are fixable in a few minutes.

• The amount is too small. Requests under £20 will not go through, and a bank transfer needs at least £50.
• Verification is still outstanding. Missing or unclear documents pause a first withdrawal until we can confirm your identity. Upload them through Upload Docs in My Account.
• A bonus balance is still attached. The withdrawal waits until the bonus balance is cancelled in full.
• Your details do not match your payment method. The personal details on your account need to match the card or wallet you are using.
• The method itself is slower. A bank transfer takes 3-7 days by nature. If you want the money sooner, choose an e-wallet next time.

If your request has cleared processing and the window for your method has passed, that is the point to contact us rather than wait longer.

The Balance section of your account shows your activity and what you have spent, which makes it easy to see where your deposits and withdrawals have gone over a month. Gambling is entertainment, the money you stake is genuinely at risk, and keeping an eye on the running total is part of playing well.

My Account also carries the tools to put a ceiling on your play. Deposit limits and play limitations are yours to set, and you do not need to speak to anyone to turn them on.

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During self-exclusion, gambling and deposits are blocked and marketing material stops, though it can take up to 24 hours to come off every mailing list. Self-exclusion can also be applied to any other account you hold under the same licence. If gambling has stopped being fun, our responsible gaming guidance points you to non-profit organisations that offer free, confidential help.

Our customer support team works around the clock, every day, so there is no waiting for office hours if a withdrawal needs looking into. Live chat is the quickest way to reach us, and email and telephone are both available too. Telephone calls are digitally recorded. Our agents work in English and Danish.

Support is also where you go to cancel a bonus, to ask us to stop offering you bonuses altogether, or to extend a self-exclusion. Have your request reference and the method you used to hand and the conversation will be a short one.