Contact Us

This page explains how to get in touch with our support team, and what to include so that we can answer your first message in full.

Worth a spin

How to reach us

Our support team is available every day, so you can use whichever channel suits the question.

Live chat on the site, open 24/7. Open the chat window from any page while you are signed in.
E-mail support@casino-ice36.co.uk, for anything that needs documents or a longer explanation.

Please write from the e-mail address registered to your account with us.

What to have ready when you write

A few details let us look at the right record straight away, instead of asking you for them first.

Your username, exactly as it appears on your account.
The game, bonus or transaction the message is about.
The time the problem happened, and the device or browser you were using.
A screenshot of any error message, if you have one.

Questions we help with most

Most messages we receive fall into a handful of areas:

Account access, registration and verification of your documents.
Deposits, withdrawals and the payment methods shown in the cashier.
Bonuses, wagering requirements and promotional terms.
Technical issues, such as a game that will not load or a round that did not finish.
Safer gambling tools, including deposit limits, time-outs and self-exclusion.

Complaints

If you are unhappy with an outcome, e-mail support@casino-ice36.co.uk with Complaint in the subject line, and set out what happened and the result you are looking for.

We acknowledge every complaint in writing, look into it against our records and the terms that applied at the time, and reply once the check is complete. We will tell you if we need anything further from you.