Terms & Conditions

These terms apply every time you use Ice36 Casino: when you register, log in, deposit, play a game or ask for a withdrawal. By opening an account you confirm that you have read them and agree to be bound by them.

The following also form part of your agreement with us:

• our privacy and cookie notices, which explain how we handle your personal data
• the terms of any bonus or promotion you take part in
• the rules and pay tables of each game, shown in the game window
• the limits, fees and processing times shown in the cashier

Where the terms of a single promotion say something different from this page about that promotion, the promotion terms apply to it.

We may update these terms, for example when the law changes or when we add games or payment methods. If a change affects your rights or obligations, we will tell you by e-mail or by a notice in your account before it takes effect. If you keep using your account after that date, you accept the updated terms. If you would rather not, you may withdraw your balance, subject to the checks below, and close your account.

You may hold an account with us only if all of the following are true.

1. You are at least 18 years old. Underage gambling is an offence and we treat it seriously.
2. You are resident in the United Kingdom and are not using the site from a place where online gambling is unlawful.
3. You are opening the account for yourself, in your own name, and not for another person or for a business.
4. You are not registered with a national self-exclusion scheme such as GamStop, and you are not self-excluded with us.
5. You have the legal capacity to enter into this agreement.

One account per person

Each person may hold one account. If more than one is opened, we may close the extra accounts, bring balances together into a single account and cancel any bonus or winnings that came from the duplicate. Where several people use the same device or live at the same address, we may ask for further information before allowing play.

Accurate details and a safe login

Your name, date of birth, address and contact details must be correct and kept up to date in your account settings, or by e-mail to support@casino-ice36.co.uk. Payment methods must be in your own name. Keep your password private, do not let anyone else use your account, and tell us through live chat or by e-mail as soon as you think someone else has your login. Until you do, activity carried out with your details is treated as yours.

We hold a gaming licence and are required to confirm who you are, how old you are and where you live before your first withdrawal, and at other points while your account is open.

We may ask you for:

• photographic proof of identity
• proof of your current address
• proof that the payment method you used belongs to you
• information about the source of the funds you are gambling with, where we are required to ask

While a check is outstanding we may pause withdrawals, hold a payment or limit what your account can do. Documents are handled as set out in our privacy notice and kept only for as long as we need them.

Deposits

Deposit only money that is yours and that you can afford to lose. The methods available to you, with any minimum and maximum amounts, are shown in the cashier. Your account is for play, not for holding or moving money, and we do not accept payments from third parties.

Withdrawals

Processing times are shown in the cashier. Time taken by your bank or payment provider after we release a payment is outside our control.

Bonuses and promotions

Every offer has its own terms, published with the offer. They normally set a wagering requirement, a maximum stake while a bonus is active, which games count towards wagering, and an expiry date after which the bonus and anything won from it is removed. Bonuses are offered at our discretion and are not a right.

Where promotions are used in a way they were not intended for, such as duplicate accounts, group play, low-risk betting patterns used only to clear wagering, or chargebacks, we may cancel the bonus and related winnings and withhold future offers. Your own deposited funds are not affected.

Gambling should stay a form of entertainment. Tools in your account let you set deposit, loss and stake limits, look over your play history, switch on session reminders, take a time-out or self-exclude for a longer period. A limit that lowers your exposure takes effect straight away; a request to raise one takes longer and can be cancelled while it is pending.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you block yourself from gambling sites licensed in Great Britain. Our team can point you towards them at any time through live chat.

When an account closes

• You can close your account at any time through live chat or by e-mail to support@casino-ice36.co.uk, and withdraw any remaining balance once checks are complete.
• We may suspend an account while we look into a possible breach of these terms, suspected fraud or an unfinished verification check.
• We may close an account that has stayed inactive for the period set out in your account, after telling you by e-mail.
• We may close an account that breaches these terms and keep back amounts that arise from the breach.

If something goes wrong

Write to support@casino-ice36.co.uk or use live chat, giving your account username, the date and time, and what happened. We confirm that we have your complaint, look into it and answer within a reasonable time. If the matter is complex, we tell you how long we expect to need.

Independent dispute resolution

If you are not satisfied with our final answer, you may take the matter to the independent dispute resolution service named in our complaints process. It is free for you to use, and we take part in good faith.

Our liability

We work to keep the site and games available, but cannot promise they will never be interrupted. Where a game round, a bet or a payout is affected by a technical fault, the round and anything won in it may be void and stakes returned. We are not liable for losses you could reasonably have avoided, for losses caused by your own breach of these terms, or for indirect losses such as lost profit. Nothing in these terms limits liability that cannot lawfully be limited.

Governing law

These terms, and any dispute arising from them or from your account, are governed by the laws of England and Wales.