Privacy Policy

We collect only what we need to run your account, keep play fair and meet the duties that apply to us as the holder of a gambling licence. Most of it comes from you; some is created as you use the site.

• Account details: your name, date of birth, address, e-mail address, mobile number, username and the communication preferences and safer gambling settings held in your account.
• Identity documents: photo identification, proof of address, proof of ownership of a payment method and, where required, proof of the source of your funds, together with the results of electronic checks run by our verification partners.
• Transactions: deposits, withdrawals, masked payment details, bonuses, wagering progress, bets placed and the outcome of each session.
• Device and usage data: your IP address and the approximate location taken from it, device type, operating system, browser, log-in times and the pages and games you open.
• Contact history: e-mails, live chat transcripts, complaint files and any notes our staff add to your account.

Cookies and similar technologies

We and our providers place cookies and similar identifiers on your device to keep you logged in, remember your settings, measure how the site is used and, where you have agreed, show you offers. You may accept or refuse non-essential cookies when you arrive and change that choice later; essential cookies cannot be switched off, because the site will not work without them. Our Cookie Policy sets out each category.

We use your personal information for these purposes, and no others without telling you first:

1. To open, run and close your account, process deposits and withdrawals and give you the games and features you ask for.
2. To confirm that you are 18 or over and that your identity, address and payment methods are genuine.
3. To prevent and look into fraud, collusion, bonus abuse and the misuse of payment methods.
4. To meet our anti-money-laundering duties, including monitoring activity and asking about the source of funds where the law requires it.
5. To apply the limits, time-outs and self-exclusions you set, and to contact you if your play suggests a risk of harm.
6. To answer your questions, handle complaints and keep the records we are required to keep.
7. To send offers and news by e-mail, SMS or push message where you have opted in, and to keep the site secure and working properly.

Data protection law requires a legal basis for every use of your information. In plain words, these are ours:

Some documents you send us, such as the photograph on an identity document, are more sensitive. We use them only for the check in hand and limit access to the staff who need them.

We do not sell your personal information. We share it only where one of the purposes above requires it, and only with parties bound to keep it confidential and to use it for nothing else:

• Payment providers, banks and card schemes, so that deposits, withdrawals, refunds and disputed payments can be settled.
• Identity-verification and fraud-prevention partners, who check your details against their records and flag unusual patterns.
• Game and platform suppliers, who receive the limited data needed to deliver the games and settle results.
• Service providers that host our systems, send our messages and support our live chat, acting on our instructions only.
• Regulators, law enforcement, courts and other public bodies, where the law obliges us to report or to answer a lawful request.
• Self-exclusion schemes, including GamStop, so that a self-exclusion you register is applied to your account with us.

Where a provider is outside the United Kingdom, we allow the transfer only if the country is recognised as offering adequate protection or an approved safeguard is in place.

We keep your data while your account is open and, after it closes, for the period the law requires us to retain gambling, payment and anti-money-laundering records. That period is fixed by legislation and by our licence conditions rather than by us, so we cannot shorten it on request.

• Account, transaction and gameplay records are held for the full retention period that follows closure.
• Identity documents are held for as long as we must be able to show that our checks were carried out properly.
• Marketing opt-outs and self-exclusion records are kept so that we can continue to honour them.

We protect your data with encryption in transit, restricted staff access, activity logging and regular security testing. No system is completely secure, so keep your password private, do not reuse it elsewhere and tell us at once if you think someone else has used your account.

You have the rights below over your personal information. Some are limited while a legal duty requires us to keep records, which means we may not be able to delete everything on request.

1. Access - a copy of the data we hold about you and an explanation of how it is used.
2. Correction - have inaccurate or incomplete details put right.
3. Erasure - have data deleted where we no longer have a reason to keep it.
4. Restriction and objection - ask us to pause a use of your data, or object to processing based on our legitimate interests.
5. Portability - receive the data you gave us in a machine-readable form.
6. Withdrawing consent - stop marketing, or any other use that relies on your consent.
7. Human involvement - ask a member of staff to look at a decision taken automatically, such as a fraud flag.

To use a right, write to support@casino-ice36.co.uk from the e-mail address registered to your account, or ask in the live chat on the site. Tell us which right you are using and what it relates to. We may ask you to confirm your identity first, so that nobody else can obtain your data, and we will reply within the time limit data protection law allows, telling you if a complex request needs longer.

If you are unhappy with how we have handled your personal information, tell us first so that we can put it right. You may also complain to the Information Commissioner's Office, the UK supervisory authority for data protection; doing so does not affect your other legal remedies.

We update this policy when our services or legal duties change. The version on this page is the current one, and we will tell you by e-mail or in your account before a material change takes effect.